1. What types of services does AMP (Amproto Precision) offer?

AMP specializes in precision manufacturing and rapid prototyping services. Our core offerings include:

• CNC Milling: High-precision milling services for various materials.
• CNC Turning: Advanced turning processes to create complex shapes.
• 3D Printing: Fast and efficient prototyping using the latest additive manufacturing technologies.
• Surface Finishing: A variety of finishing techniques to enhance the aesthetics and durability of parts.

2. What industries do you serve?

We serve a diverse range of industries, including:

• Optical Components: Manufacturing precision parts for lens systems.
• Drone Technology: Supplying components for UAVs and related technologies.
• Telecommunications: Providing metal parts for telecom equipment.
• OEM Watch Brands: Assisting watch companies with custom parts production.

3. How do I request a quote?

To request a quote, you can either contact us directly via phone or email, or fill out our contact form on the website. Please provide detailed information about your project, including specifications, materials, and quantities needed. Our team will respond promptly with a tailored quote.

4. What is the typical lead time for production?

Lead times vary depending on the complexity of the project and current workload. Generally, for prototypes, we aim for a turnaround of 1 to 2 weeks. For batch production, lead times can range from 2 to 6 weeks. We will provide a more accurate timeline during the quoting process.

5. What materials can you work with?

AMP works with a variety of materials to meet your needs, including:

• Metals: Aluminum, stainless steel, titanium, brass, and more.
• Plastics: Various engineering plastics suitable for 3D printing and machining.
• Composites: Carbon fiber and other composite materials for lightweight and high-strength applications.

6. Can you assist with design and prototyping?

Yes, we offer design assistance for your projects. Our team can help refine your designs for manufacturability and efficiency. We also provide prototyping services to create samples before moving to full-scale production, allowing you to test and validate your designs.

7. What quality control measures do you have in place?

Quality is a top priority at AMP. We employ stringent quality control measures throughout the manufacturing process, including:

• Inspection: Regular inspections at different stages of production.
• Testing: Comprehensive testing of parts to ensure they meet specifications.
• Certifications: Adherence to industry standards and certifications to maintain the highest quality.

8. What are your payment terms?

We offer flexible payment terms based on the project scope and customer relationship. Generally, we require a deposit before production starts, with the balance due upon completion. Specific payment terms will be discussed and agreed upon during the quoting process.

9. Do you offer shipping services?

Yes, we provide shipping services for all completed orders. We partner with reliable logistics companies to ensure timely delivery of your products. Shipping costs will be calculated based on the destination, weight, and dimensions of the shipment.

10. How can I stay updated on your services and news?

To stay informed about our latest services, industry news, and technological advancements, you can subscribe to our newsletter on our website. You can also follow us on our social media platforms, where we regularly post updates and insights.

11. What if I have a specific question not covered here?

If you have any questions that are not addressed in this FAQ section, please feel free to contact us directly. Our team is ready to assist you with any inquiries you may have and provide the information you need.

12. How do you ensure the quality of materials during production?

We have established partnerships with high-quality material suppliers and conduct strict incoming inspections upon receipt. Additionally, we perform regular quality checks throughout the production process to ensure that each batch of materials meets our high standards.

13. Can I see samples or models?

Absolutely! Before proceeding to mass production, we typically provide samples or models for client review. This allows you to ensure the design aligns with your expectations and allows you to evaluate and adjust the product before production.

14. What if I am not satisfied with the final product?

Customer satisfaction is our top priority. If you have any concerns about the final product, please contact us promptly. We will work with you to address your feedback and ensure you receive a satisfactory solution.

15. Can you handle small batch production?

Yes, we can accommodate small-batch production, especially for prototypes and small-scale orders. Our flexibility allows us to meet the diverse needs of different clients, whether they are startups or large enterprises.

16. Can I make changes during the production process?

We maintain close communication with our clients throughout the production process. If you need to make changes to your order, please notify us as soon as possible. We will do our best to accommodate your request, though it may affect delivery times and costs.

17. How often do you update your equipment and technology?

We continuously monitor the latest developments in the industry and regularly invest in advanced equipment and technology. Our commitment to upgrading our facilities ensures that our manufacturing capabilities remain at the forefront of the industry, allowing us to deliver the highest quality products.

18. How do you ensure the confidentiality of information?

We take customer confidentiality very seriously. All information and data related to clients are kept strictly confidential and will only be used for relevant business purposes with explicit customer consent.

19. Do you provide technical support?

Yes, we offer comprehensive technical support, from design consultation in the early stages of a project to technical guidance during the production process. Our professional team is always ready to answer your questions and assist you with any technical challenges.

20. Can I visit your production facility?

We welcome clients to visit our production facility to better understand our manufacturing processes and quality control measures. Please contact us in advance to schedule a visit.